Returns management and product rework solutions for eCommerce brands. SCEND have created a reverse logistics solution which is designed to suit you. Completely bespoke to ensure that returns don't mean the end of the line for your customers.
Friction-free returns solutions.
Every eCommerce company needs a reverse logistics solution to process product returns and exchanges. There are hundreds of different reasons why a customer might return a purchase – and as part of consumer law, they have the right to do so.
Each year there is £490 billion worth of products returned worldwide. But that isn’t where the interaction ends. More than 90% of online shoppers state that they’d repurchase from an eCommerce store if the returns process was easy. That is where SCEND come in...Get in touch
Use returns to your advantage.
At SCEND we understand that the right returns solution is just as important as the right eCommerce fulfilment solution! Using the same lightning-quick approach that we take when fulfilling your orders, at SCEND we manage and handle your returns for a seamless customer experience.
Choosing the right returns partner helps your business to increase profitability, protect your brand reputation and not to mention alleviate the stress of ensuring a quick and efficient returns process which sees customers’ orders returned, refunded, or exchanged as quickly as possible.Supercharge your returns
What does the returns & rework process look like?
Our over 10 years' experience in the eCommerce industry has allowed us to perfect the returns process.
With a keen eye for quality, all returned items are checked thoroughly to ensure they meet our stringent returns and refunds criteria.
Repackaging, refurbishing and relabelling.
From steaming to relabelling our team of returns and rework specialists will ensure products look as good as new.
What do we do if they don’t meet quality control?
Depending on what we find we’ll decide whether the products need to be returned to you or follow a waste disposal procedure.
Extensive return data.
All of the return data including reason codes will be stored digitally in the system ensuring no information gets lost along the way.
Delight customers post-purchase.
We know all too well the headaches which come with returns management that's why with SCEND you'll have access to all the key information, every step of the way.
Helping your customers SCEND it back, why choose us for your returns?
At SCEND we provide a fully integrated returns process including a front-facing customer returns portal with up-to-date returns data, a full rework process, all within a sustainable warehouse. There are so many reasons to choose SCEND - especially if you're looking for fast ✓ reliable ✓ and efficient ✓ returns management.
Bespoke returns solution.
Returns done your way! Experts at SCEND tailor your returns solutions to suit your specific needs and requirements.
24 hour turnaround.
At SCEND we ensure that all items returned to us are suitable for resale or disposal that same day!
Custom returns portal.
Each customer who uses our returns management service has access to their very own custom returns portal.
Premium partner integration
We work with some of the best in the business when it comes to returns! Get access to the likes of both Rebound and Swap Returns!
"Integral to our UK expansion..."The crew at SCEND are a true extension of our in-house team, they're diligent in their operation and take full control of our e-fulfilment with ease. It is imperative we partner with a team that is flexible to our ever-changing needs and is able to provide a service with the highest quality.
- Kelly Euripidou, Founder at The Fox Tan